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It was a very good experience Shane spent the time he needed to assess my situation and let me know exactly what I needed and his crew did an excellent... read more job on the install I would highly recommend them
Lanie Baker
March 30, 2020This family owned hvac company is the best and I highly recommend them. Shane and his wife are great people, when I was down and my unit quit he immediately... read more came out and helped me. Charged me almost nothing because he knew my situation. Highly recommend this company very honest people
Heather Chapman
March 12, 2024We live in an older home, never designed for HVAC. Our basement looked like octopus man was living down there. Shane kept our existing, 29 years old unit, going... read more until we were ready to do a complete replacement. His team came and reconfigure everything, putting the new unit in the attic, & getting rid of all the wasted space in the basement. The whole house is cooling evenly now, and I don’t have a huge eye sore in the basement . Thank you for going the extra mile and making my dream come true! I couldn’t be happier!
Easter Plank
March 30, 2022Nicest, friendliest, honest, punctual. Never had to doubt they were coming. Kept my old unit running for years. It was a lemon. I bought my current unit from Giles... read more and it is now doing great. Shane inspected my house and found an awesome error in installation. It was addressed immediately to my advantage. Thanks Giles family and team.
Art Hembree
March 30, 2020Great company! I was highly impressed with their prompt arrival time, explanations of the problem, and solution options (ranging from lower to higher cost). They were very knowledgeable... read more about all issues and friendly! I would definitely recommend this company!
Jennifer Brock
March 30, 2020Shane cares about his customers. He is professional and knowledgeable regarding HVAC. He goes the extra mile to make sure the system is performing correctly.
Renee Hembree
July 30, 2022I have been using Giles now for almost 9 years. Shane and Ashley are very professional and prompt. When I first purchased my home, my unit went out within 5... read more months of purchasing it. My neighbor told me about Giles and I gave them a call. They had me a new unit installed by the next evening. I had something go wrong a few years laterin the dead of summer while on vacation. I made the phone call from Florida and they were there that same day late that evening fixing it for me. I had a family member staying at the house with my 2 yorkies. They weren’t concerned about me paying, told me to take care when I got home from vacation and enjoy. I come home to a tiny bill and a cool house. Had my thermostat go out in the middle of night last summer and they were there that same day in just a few hours and fixed it. Small bill again. Last and just yesterday and today they replaced my duct work in my home. I called them yesterday morning and it was completed early today. That’s quality service and work. I can’t say enough good things about this company. Always reliable and great workers coming out to my house. When the owner even comes out to work to see that you are taken care of as quick as possible , that says a lot about a mans character. Highly satisfied.
Travis
March 30, 2020This company is by far the most honest one you can run into ; As a single women I received several offers starting at (believe it or not ) 10k... read more (small house , nothing fancy) I got screwed over from several companies until Shane came around and he mentioned things that nobody ever mentioned before .I truly appreciate their honesty and I am looking forward to get my unit replaced this year , you guys are awesome!!
Jennifer Straughn
March 30, 2022Nicest, friendliest, honest, punctual. Never had to doubt they were coming. Kept my old unit running for years. It was a lemon. I bought my current unit from Giles... read more and it is now doing great. Shane inspected my house and found an awesome error in installation. It was addressed immediately to my advantage. Thanks Giles family and team.
Art Hembree
March 30, 2020 -
This company is great. My A/C went out on the hottest weekend and I called 5 different companies and this is the only one that answered their phone on... read more a Saturday and could come. The service tech Chad was great and so is the owner. I would recommend them to anyone. Fast response, courteous, and fair pricing. Thank you!!!
Sandi Berghofer
August 12, 2024This was the second time we tried to get our hvac hooked up and he actually walked in and through my house and explained everything that needed to be done... read more and why. The first company up and left the job unfinished so we contacted Giles and we don’t regret it one bit. They were friendly and got the job done right!! Would 100% recommend.
Jessie Mccutcheon
March 30, 2021funlookin4u2
March 30, 2020Shane and Ashley are a joy to deal with. I have been using them for the last 10 years, they always get to me or my tenants very prompt. They... read more have never let me down.
Wallace Grub
March 30, 2020After months of research and personal referrals for a new HVAC unit for my home, Giles was my final choice. From the first phone call to many that followed, I... read more was amazed at the quaility of knowledge and personal attention to meet my needs and time. For anyone who is looking for service or new products take a minute and call this company. I never felt pressured or had that feeling of being taken advantage of. This was an amazing journey, that showed me there are still great people with sales and service skills out there, (A dieing breed) I'm so excited to share with anyone the superb service I have received from this group of people.
Jewel Jasper
March 30, 2018jeannie laudermilk
March 30, 2019Our heat went out on a very cold night and day. I called them early in the morning, they called back in less than 30 minutes. They said they would... read more have a technician there between 9 to 930 AM. Technician Tony was on time, checked the unit, and in less than 5 minutes was able to diagnose the problem. He was able to fix the problem and get the heat working again. Only charged a reasonable service charge. I have used Giles twice now and would highly recommend them for your heating and air conditioning needs.
Franklin Boyd
March 30, 2021I have been using Giles now for almost 9 years. Shane and Ashley are very professional and prompt. When I first purchased my home, my unit went out within 5... read more months of purchasing it. My neighbor told me about Giles and I gave them a call. They had me a new unit installed by the next evening. I had something go wrong a few years laterin the dead of summer while on vacation. I made the phone call from Florida and they were there that same day late that evening fixing it for me. I had a family member staying at the house with my 2 yorkies. They weren’t concerned about me paying, told me to take care when I got home from vacation and enjoy. I come home to a tiny bill and a cool house. Had my thermostat go out in the middle of night last summer and they were there that same day in just a few hours and fixed it. Small bill again. Last and just yesterday and today they replaced my duct work in my home. I called them yesterday morning and it was completed early today. That’s quality service and work. I can’t say enough good things about this company. Always reliable and great workers coming out to my house. When the owner even comes out to work to see that you are taken care of as quick as possible , that says a lot about a mans character. Highly satisfied.
Travis
March 30, 2020 -
Cheri childs
December 30, 2022Highly recommend. We are so pleased to find a competent heating and air company who aren't scam artists. This company knows their business and are very professional. Tony was awesome... read more and quickly resolved our issues on a unit that was never installed correctly by another company. We couldn't ask for anything more. I'd rate them higher if I could.
Melanie Gray
December 30, 2022They have gone way above and beyond to get one of my rental units working again.I can't recommend them enough.
Wendy Rion
August 30, 2022Great service. Had a gas leak on my water heater. They were the only company to respond to my phone call at 4:50 PM. They are open... read more til 6:00 PM. Showed up at the time he said, fixed gas leak, was super friendly. Will definitely do business with again.
Josh Bailey
March 30, 2016Great service. Had a gas leak on my water heater. They were the only company to respond to my phone call at 4:50 PM. They are open... read more til 6:00 PM. Showed up at the time he said, fixed gas leak, was super friendly. Will definitely do business with again.
Josh Bailey
March 30, 2016They were very patient and understanding, and such a wonderful company to work with for any problem related to air units. Their timing was great, they actually notify when they... read more arrive, unlike other places from real experience for some reason; they're communicative, and very generous folks. I've never met a company as considerate and efficient. They definitely live up to their reputation and would recommend them over any other business around, that's for sure. 5 stars all the way. If someone's curious about them, just contact them, and I'm sure you'll feel the same!
Rance Holloway
March 30, 2022 -
Absolutely awesome service and installation of our on-demand hot water heater and also our air conditioning service. They are a great business to use for all your heating and air... read more conditioning needs. We highly recommend them.
Laurie Gisewite
March 12, 2024Absolutely Professional, Punctual, Friendly and Honest prices!!!! Beyond satisfied with this company!!!!! Highly recommend!!!!
Neaziah Upton
August 30, 2022I highly, highly recommended this company for HVAC or water heater issues. They arrived in about 10 minutes after I called, very prompt and professional. Their rates are very reasonable!... read more Ashley is so kind as well as all of their employees including Shawn the owner. They explained everything about my unit and went over the invoice and explained everything they did and left no mess behind. I highly appreciate the promptness and kindness extended to me. Very trustworthy people. I have no issue recommending them! DO call them for your needs!! So glad I did!! 😊
Angela
January 12, 2024Have dealt with Giles twice in the last year, under no fault of their own. Both times, the we're prompt, professional, and VERY affordable.
Nicole Gardner
March 30, 2018After months of research and personal referrals for a new HVAC unit for my home, Giles was my final choice. From the first phone call to many that followed, I... read more was amazed at the quaility of knowledge and personal attention to meet my needs and time. For anyone who is looking for service or new products take a minute and call this company. I never felt pressured or had that feeling of being taken advantage of. This was an amazing journey, that showed me there are still great people with sales and service skills out there, (A dieing breed) I'm so excited to share with anyone the superb service I have received from this group of people.
Jewel Jasper
March 30, 2018They have gone way above and beyond to get one of my rental units working again.I can't recommend them enough.
Wendy Rion
August 30, 2022Great service. Had a gas leak on my water heater. They were the only company to respond to my phone call at 4:50 PM. They are open... read more til 6:00 PM. Showed up at the time he said, fixed gas leak, was super friendly. Will definitely do business with again.
Josh Bailey
March 30, 2016Great service. Had a gas leak on my water heater. They were the only company to respond to my phone call at 4:50 PM. They are open... read more til 6:00 PM. Showed up at the time he said, fixed gas leak, was super friendly. Will definitely do business with again.
Josh Bailey
March 30, 2016They were very patient and understanding, and such a wonderful company to work with for any problem related to air units. Their timing was great, they actually notify when they... read more arrive, unlike other places from real experience for some reason; they're communicative, and very generous folks. I've never met a company as considerate and efficient. They definitely live up to their reputation and would recommend them over any other business around, that's for sure. 5 stars all the way. If someone's curious about them, just contact them, and I'm sure you'll feel the same!
Rance Holloway
March 30, 2022